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Priority Call

 

Introduction

Priority Call emits a distinctive ring tone when you receive a call from a phone number on your Priority Call list

  • Must subscribe to the a la carte feature, a feature package that includes Priority Call or use as a per use feature
     
  • With Call Waiting, a distinctive tone also sounds when a number on your Priority Call list is waiting to be answered
     
  • Also known as Distinctive Alert in California, Oregon and Washington
     
  • Numbers not programmed to the Priority Call list that are outside the calling area, or operator assistance calls, ring through normally
     
    • Texas: program up to 30 numbers on your Priority Call list
       
    • All other markets: program up to 10 numbers on your Priority Call list

 

Activate Priority Call or Create a Priority Call List

  • Listen for dial tone, then dial *61
     
  • A tutorial prompts a user to Priority Call on, add a phone number, remove a phone numbers or hear phone numbers on their list

 

Deactivate Priority Call

  • Listen for dial tone, then dial *61
     
  • To remove 1 or more phone numbers, press the * key
     
  • Listen to instructions in the tutorial for each entry

Resolution Steps

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps