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Unable to Make Outgoing Phone Calls
3 days ago
| Article no. 6156
Introduction
Resolution Steps
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I'm Unable to Make Outgoing Phone Calls
- Make a test call to see if you can dial specific calls types successfully
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Local Calls
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Regional Calls (aka Local Long Distance)
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Long Distance Calls
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Local Calls
- Once you determine the type(s) of outgoing calls you are unable to make, follow additional steps below
I Can Make Local Calls, but not Regional or Long Distance Calls
- Make sure you are dialing the number correctly; some Regional calls require 10 digits
- For difficulty dialing one specific number, please follow the Can't Call a Specific Number troubleshooting steps - #4 below
- For difficulty dialing one specific number, please follow the Can't Call a Specific Number troubleshooting steps - #4 below
- Dial 1-700-555-4141 to verify your Long Distance provider
- If you do not have a Long Distance provider, one must be established before a Long Distance call can be completed
- If you do not have a Long Distance provider, one must be established before a Long Distance call can be completed
- Dial 555-4141 to verify your Regional provider
- If you do not have a Regional provider, one must be established before a Regional call can be completed
- If you do not have a Regional provider, one must be established before a Regional call can be completed
- If you are receiving a recording when trying to place one of these calls:
- Listen carefully to the message and write down the message and reference number at the end of the message
- Listen carefully to the message and write down the message and reference number at the end of the message
- If the problem persists, contact us for further assistance
I Can't Make Any Calls at All
- If you have a second phone line, or a cell phone, try calling the number you are tying to reach
- Make sure your phone is set to Touch Tone - not Pulse
- Pulse dialing uses different signal pulses to indicate the phone number dialed by a caller, while DTMF dialing uses specific tones to indicate the number
- If you are receiving a suspended service recording, check your balance and make a payment if needed to restore service
- Unplug all additional equipment, such as cordless phones, answering machines and fax machines, leaving one phone - preferably corded - plugged into the wall jack
- Try the call again; if you are able to complete your call, there may be an issue with one of the pieces of equipment you removed
- You can determine the issue by plugging each piece of equipment back individually - one at a time
- Try the call again; if you are able to complete your call, there may be an issue with one of the pieces of equipment you removed
- If the problem persists, contact us for further assistance
I Can Make Some Calls, but am Having Trouble Calling a Specific Number
- If you have a second phone line, or a cell phone, try calling the number you are tying to reach
- Make sure you are dialing the number correctly; some Regional calls require 10 digits
- If you are calling a cell phone number, the person you are trying to reach may be experiencing trouble with their cell service
- If you are receiving a recording, listen carefully to the message and write down the reference number at the end of the message
- If the problem persists, contact us for further assistance
I Can't Call Out to Rural Areas
- Many calls require 10 digit dialing that includes the 3 digit area code and 7 digit number; dial the full phone number
- If the call is long distance, you must have a long distance provider
- Dial 1-700-555-4141 to verify your long distance provider
- If you do not have a long distance provider, one must be established before a long distance call can be completed
- Dial 1-700-555-4141 to verify your long distance provider
- If you receive a recording when calling a rural area:
- Listen carefully to the message and write down the recording to give to us
- If there is a reference number, be sure to take note of it
- Listen carefully to the message and write down the recording to give to us
- If the problem persists, contact us for further assistance
If You're a Service Provider
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Please contact:
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Joseph Kahl
VP Regulatory and Public Affairs
609-681-2184
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- Make a test call to see if you can dial specific calls types successfully
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps