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Unable to Make Outgoing Phone Calls
7 months ago
| Article no. 6156
Introduction
Resolution Steps
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- If you have dial tone and are unable to make outgoing calls, verify the issue is occurring on all phones
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If yes, try a different phone
- If the issue is on one jack and needs repair, contact us for assistance
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If yes, try a different phone
- Verify the issue occurs when dialing all numbers
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If yes, verify the phone is set on Tone, not Pulse
- If you are receiving a suspended service recording, check your balance and make a payment if needed to restore service
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If yes, verify the phone is set on Tone, not Pulse
- If the issue only occurs when dialing local calls, is it on all local numbers?
- If all numbers, contact us for further assistance
- If one number, verify you are dialing the number correctly
- Many calls require 10 digit dialing that includes the 3 digit area code and 7 digit number; dial the full phone number
- Try another phone line such as your mobile phone to see if the number is working / in service
- If you can dial the number on another phone line or if you are unable to try another line, contact us for further assistance
- Many calls require 10 digit dialing that includes the 3 digit area code and 7 digit number; dial the full phone number
- If all numbers, contact us for further assistance
- If the issue occurs when only dialing regional or long distance calls, verify your carrier
- To verify your Long Distance provider, dial 1-700-555-4141
- To verify your regional provider, dial 1- your area code -700-4141
- If you do not have a regional or long distance carrier, you must establish one
- Is there a message or code when dialing? Take down the message and report the issue to your phone carrier
- If your carrier is Astound Broadband, contact us for further assistance
- Is there a message or code when dialing? Take down the message and report the issue to your phone carrier
- To verify your Long Distance provider, dial 1-700-555-4141
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Rural Areas: If you receive a recording or experience issues when calling a rural area:
- Listen carefully to the message and write down the recording to give to us
- If there is a reference number, be sure to take note of it
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Contact us for further assistance
- Listen carefully to the message and write down the recording to give to us
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If You're a Service Provider
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Please contact:
Joseph Kahl
VP Regulatory and Public Affairs
609-681-2184
Joe.kahl@astound.com
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Please contact:
- If you have dial tone and are unable to make outgoing calls, verify the issue is occurring on all phones
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps