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  2. Phone Help

Unable to Make Outgoing Phone Calls

about 1 month ago | Article no. 6156
 

Introduction

Resolution Steps

  • If you have dial tone and are unable to make outgoing calls, verify the issue is occurring on all phones
     
    • If yes, try a different phone
       
    • If the issue is on one jack and needs repair, contact us for assistance
       
  • Verify the issue occurs when dialing all numbers
     
    • If yes, verify the phone is set on Tone, not Pulse
       
    • If you are receiving a suspended service recording, check your balance and make a payment if needed to restore service
       
  • If the issue only occurs when dialing local calls, is it on all local numbers?
     
    • If all numbers, contact us for further assistance
       
    • If one number, verify you are dialing the number correctly
       
      • Many calls require 10 digit dialing that includes the 3 digit area code and 7 digit number; dial the full phone number
         
      • Try another phone line such as your mobile phone to see if the number is working / in service
         
      • If you can dial the number on another phone line or if you are unable to try another line, contact us for further assistance
         
  • If the issue occurs when only dialing regional or long distance calls, verify your carrier
     
    • To verify your Long Distance provider, dial 1-700-555-4141
       
    • To verify your regional provider, dial 1- your area code -700-4141
       
    • If you do not have a regional or long distance carrier, you must establish one
       
      • Is there a message or code when dialing?  Take down the message and report the issue to your phone carrier
         
      • If your carrier is Astound Broadband, contact us for further assistance
         
  • Rural Areas: If you receive a recording or experience issues when calling a rural area:
     
    • Listen carefully to the message and write down the recording to give to us
       
    • If there is a reference number, be sure to take note of it
       
    • Contact us for further assistance
       
  • If You're a Service Provider
    • Please contact:
      Joseph Kahl
      VP Regulatory and Public Affairs
      609-681-2184
      Joe.kahl@astound.com

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps