Voice Mail for CA, OR and WA

Voice Mail Set Up

• Dial *9 from your phone line; the tutorial walks you through setup
   
  • Create a new personal pass code:
     
    • PIN must be six to twenty digits long
       
    • Cannot be a sequence of numbers (1,2,3,4)
       
    • Cannot be the last four digits of the phone number
       
  • Record a name announcement
     
  • Record a personal greeting which can be up to two minutes long or select a standard greeting options
     
    • To update future greetings, press 3 from the greetings menu
       

Check Messages from Home

• Dial *9 or your telephone number
   
• At the prompt, enter your PIN
   
• Follow the prompts to access your messages
   
• Note: store up to 30 messages (2 minutes in length)for up to 30 days

Check Messages When Away from Home

• Dial your telephone number
   
• Press the star (*) key during the recorded greeting
   
• At the prompt, enter your PIN
   
• Follow the prompts to access your messages

Voice Mail Commands

• When listening to messages, follow these commands
   
  • Save a message: press 2
     
  • Fast-forward 5 seconds: press 99
     
  • Rewind 5 seconds: press 77
     
  • Keep the current message and skip to the next message: press #
     
  • Delete a message: press 3
     
  • Reply to a message: press 4
     
  • For helpful hints: press 0
  
  

Delete a Message Permanently

• When pressing 3 to delete a message, it is moved to a folder
   
• If the folder is not emptied, the mail box may say it is full
   
• To permanently clear a deleted message:
   
  • Log into your voice mail as normal
     
  • Choose option 6 to Play deleted messages
     
  • Press 3 to delete a message permanently
  
  

Reset PIN

• Contact us to reset the Voice Mail PIN if you become locked out or forget your PIN
   

Change Number of Rings to Voice Mail

• Change the number of rings in the Phone Portal
   
  • Click Settings tab
     
  • Click Messages tab
     
  • Under General, increase the number of rings by increasing the seconds
     
  • Click Apply
     
    • One ring = 6 seconds