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Voice Mail for CA, OR and WA
7 months ago
| Article no. 6910
Introduction
Resolution Steps
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Voice Mail Set Up
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Dial *9 from your phone line; the tutorial walks you through setup
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Create a new personal pass code:
- PIN must be six to twenty digits long
- Cannot be a sequence of numbers (1,2,3,4)
- Cannot be the last four digits of the phone number
- PIN must be six to twenty digits long
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Record a name announcement
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Record a personal greeting which can be up to two minutes long or select a standard greeting options
- To update future greetings, press 3 from the greetings menu
- To update future greetings, press 3 from the greetings menu
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Create a new personal pass code:
Check Messages from Home
- Dial *9 or your telephone number
- At the prompt, enter your PIN
- Follow the prompts to access your messages
- Note: store up to 30 messages (2 minutes in length)for up to 30 days
Check Messages When Away from Home
- Dial your telephone number
- Press the star (*) key during the recorded greeting
- At the prompt, enter your PIN
- Follow the prompts to access your messages
Voice Mail Commands
- When listening to messages, follow these commands
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Save a message: press 2
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Fast-forward 5 seconds: press 99
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Rewind 5 seconds: press 77
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Keep the current message and skip to the next message: press #
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Delete a message: press 3
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Reply to a message: press 4
- For helpful hints: press 0
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Save a message: press 2
Delete a Message Permanently
- When pressing 3 to delete a message, it is moved to a folder
- If the folder is not emptied, the mail box may say it is full
- To permanently clear a deleted message:
- Log into your voice mail as normal
- Choose option 6 to Play deleted messages
- Press 3 to delete a message permanently
- Log into your voice mail as normal
Reset PIN
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Contact us to reset the Voice Mail PIN if you become locked out or forget your PIN
Change Number of Rings to Voice Mail
- Change the number of rings in the Phone Portal
- Click Settings tab
- Click Messages tab
- Under General, increase the number of rings by increasing the seconds
- Click Apply
- One ring = 6 seconds
- Click Settings tab
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Dial *9 from your phone line; the tutorial walks you through setup
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps