How can we help you?

Voice Mail for CA, OR and WA

 

Introduction

Resolution Steps

 

Voice Mail Set Up

    • Dial *9 from your phone line; the tutorial walks you through setup
       
      • Create a new personal pass code:
         
        • PIN must be six to twenty digits long
           
        • Cannot be a sequence of numbers (1,2,3,4)
           
        • Cannot be the last four digits of the phone number
           
      • Record a name announcement
         
      • Record a personal greeting which can be up to two minutes long or select a standard greeting options
         
        • To update future greetings, press 3 from the greetings menu
           

 

Check Messages from Home

     
    • Dial *9 or your telephone number
       
    • At the prompt, enter your PIN
       
    • Follow the prompts to access your messages
       
    • Note: store up to 30 messages (2 minutes in length)for up to 30 days

 

Check Messages When Away from Home

     
    • Dial your telephone number
       
    • Press the star (*) key during the recorded greeting
       
    • At the prompt, enter your PIN
       
    • Follow the prompts to access your messages

 

Voice Mail Commands

     
    • When listening to messages, follow these commands
       
      • Save a message: press 2
         
      • Fast-forward 5 seconds: press 99
         
      • Rewind 5 seconds: press 77
         
      • Keep the current message and skip to the next message: press #
         
      • Delete a message: press 3
         
      • Reply to a message: press 4
         
      • For helpful hints: press 0

       

 

Delete a Message Permanently

     
    • When pressing 3 to delete a message, it is moved to a folder
       
    • If the folder is not emptied, the mail box may say it is full
       
    • To permanently clear a deleted message:
       
      • Log into your voice mail as normal
         
      • Choose option 6 to Play deleted messages
         
      • Press 3 to delete a message permanently
         

 

Reset PIN

     
    • Contact us to reset the Voice Mail PIN if you become locked out or forget your PIN
       

 

Change Number of Rings to Voice Mail

     
    • Change the number of rings in the Phone Portal
       
      • Click Settings tab
         
      • Click Messages tab
         
      • Under General, increase the number of rings by increasing the seconds
         
      • Click Apply
         
        • One ring = 6 seconds

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps