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Voice Mail for CA, OR and WA



Resolution Steps

Voice Mail Set Up

  • Dial *9 from your phone line; the tutorial walks you through setup
    • Create a new personal pass code:
      • PIN must be six to twenty digits long
      • Cannot be a sequence of numbers (1,2,3,4)
      • Cannot be the last four digits of the phone number
    • Record a name announcement
    • Record a personal greeting which can be up to two minutes long or select a standard greeting options
      • To update future greetings, press 3 from the greetings menu

Check Messages from Home

  • Dial *9 or your telephone number
  • At the prompt, enter your PIN
  • Follow the prompts to access your messages
  • Note: store up to 30 messages (2 minutes in length)for up to 30 days

Check Messages When Away from Home

  • Dial your telephone number
  • Press the star (*) key during the recorded greeting
  • At the prompt, enter your PIN
  • Follow the prompts to access your messages

Voice Mail Commands

  • When listening to messages, follow these commands
    • Save a message: press 2
    • Fast-forward 5 seconds: press 99
    • Rewind 5 seconds: press 77
    • Keep the current message and skip to the next message: press #
    • Delete a message: press 3
    • Reply to a message: press 4
    • For helpful hints: press 0

Delete a Message Permanently

  • When pressing 3 to delete a message, it is moved to a folder
  • If the folder is not emptied, the mail box may say it is full
  • To permanently clear a deleted message:
    • Log into your voice mail as normal
    • Choose option 6 to Play deleted messages
    • Press 3 to delete a message permanently

Reset PIN

  • Contact us to reset the Voice Mail PIN if you become locked out or forget your PIN

Change Number of Rings to Voice Mail

  • Change the number of rings in the Phone Portal
    • Click Settings tab
    • Click Messages tab
    • Under General, increase the number of rings by increasing the seconds
    • Click Apply
      • One ring = 6 seconds

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps