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Do Not Disturb

3 months ago | Article no. 7026
 

Introduction

Resolution Steps

 Do Not Disturb enables a customer to immediately stop incoming calls from ringing on their phone

The feature is included with unlimited phone or can be included in other packaging

Activation

 
  • Dial *78
     
  • Follow the tutorial and wait for the confirmation tones
     
  • When feature is active, the caller hears a message:
     
    • Customer is not taking calls at this time
       
  • If the customer has voice mail, calls go straight to voice mail
     
  • Remains active until feature is deactivated
     

 

Deactivation

 
  • Dial *79
     
  • Follow the tutorial and wait for the confirmation tones
     
  • Calls are now forwarded to your phone and the message is discontinued
     

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps