I Can't Receive Calls

Verify what is heard when calling your phone line:

• The phone rings, but the phone doesn't ring in your home
   
• A busy signal, but you are not on the phone
   
• Dead air, no ringing or busy tone
   
• A recording
   
• Some callers reach you while others do not

Try these suggestions:

• For Texas customers, please check Call Manager first, for Do Not Disturb feature, make sure that it is not enabled before starting the troubleshooting
   
  • Houston, TX: https://voice.entouch.net/
     
  • Brownwood / Early, TX: https://voice.myastoundphone.net/
     
  • All Other Cities in TX: http://phonemanager.mygrande.net

• Verify the phone ringer is turned on
   
• Adjust the ringer volume if necessary 
   
• Confirm all phones are turned off; if one is left on, your line rings busy
   
• Verify phones are charged; cordless phones require a battery
   
• Ensure the connections / plugs are connected and plugged in (power cords, modem, router, phones, etc.)
   
• Check other equipment that can affect your phone line
   
  • Disconnect fax machines, answering machines, caller ID devices
     
  • Do not disconnect the phone modem or router
     
  • Make a test call to your phone
     
  • If resolved, plug in each piece of equipment, one by one, to determine if equipment is the cause of the problem
     
• For multiple phone jacks on one phone line, unplug all but one phone, then plug in a working phone in the jack
   
• If the person calling you reaches a recording or if you still cannot receive calls, a service call may be necessary