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Disable Voice Mail in Phone Manager for Texas
over 1 year ago
| Article no. 8734
Introduction
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When Voice Mail is disabled in Phone Manager, it can't be accessed by dialing *86
Resolution Steps
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- Go to phonemanager.mygrande.net and login with your Username and Password
- First time users are prompted for their CPNI Information
- First time users are prompted for their CPNI Information
- On the bottom left of the screen in the Feature Management area, click on the green block to the right of Voice Mail
- To disable Voice Mail, click Disabled in the top box that says Voice Mail
- Click Save; when disabled, the block changes from a green check to a red X in Feature Management area
Other Voice Mail Options:
- To dial into your voice mail, it must be Enabled in Phone Manager
- To disallow further messages from being left, click Disabled and Save on one or all of the following:
- Send All Calls to Voice Mail
- Send Busy Calls to Voice Mail
- Send Unanswered Calls to Voice Mail
- Send All Calls to Voice Mail
- To enable callers to leave messages again, simply click on Enabled and then Save
- Go to phonemanager.mygrande.net and login with your Username and Password
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps