How can we help you?
Voice Mail for Grande TX
6 months ago
| Article no. 8735
Introduction
-
Setting up voice mail for the first time must be done from your home or business line
-
Dial *86 and follow the steps in the tutorial
- The tutorial walks you through setting up a PIN, recording your name and setting up a greeting for your callers
PIN rules
- Must be at least 6 digits
- Can't be the same digit (ex 111111 or 444444)
- Can't have more than two repeating digits (ex 110022 is okay; 111000 is not)
- Can't be in numerical sequence (ex 123456 or 456789)
- Can't match any part of the phone number
Accessing Voice Mail from Home:
- When accessing voice mail from your home / business, dial *86
- Press * (star key) during the greeting, enter your PIN and press the # key
Access Voice Mail Remotely
- To access voice mail when away from your home / business, dial your phone number
- When you reach voice mail, press * (star key)
- You are prompted to enter your PIN; press # key
-
Dial *86 and follow the steps in the tutorial
Resolution Steps
-
Voice Mail Greetings
There are two greetings to set up:
-
Busy greeting
- Used when you are on the line
- Used when you are on the line
-
No answer greeting
- Used when line is unanswered or set to go to voice mail
You must press * to go back to the main menu after setting up one of the greetings to access the other greeting
- After logging in, from the main menu of voice mail, these are the voice mail options:
- To listen to your messages, press 1
- To change the busy greeting, press 2
- To change the no answer greeting, press 3
- To compose new message, press 5
- To change your passcode, press 8
- To change your name, press 9
- To listen to your messages, press 1
-
Busy greeting
- Press 2 from Main Menu
- Press 1 from busy Greeting Menu
-
Voice mail System: "Please start recording after the tone. To end recording, press the # key."
-
Voice Mail System: "Thank you, your greeting has been recorded."
-
Voice mail System: "Please start recording after the tone. To end recording, press the # key."
- Press * to return to main menu
- Press 3 from Main Menu
- Press 1 from no answer Greeting Menu
-
Voice mail System: "Please start recording after the tone. To end recording, press the # key."
-
Voice mail System: "Thank you, your greeting has been recorded."
-
Voice mail System: "Please start recording after the tone. To end recording, press the # key."
- Press * to return to main menu
- From each menu, press 3
-
Voice mail System: "You are using the system default busy/no answer greeting", then repeats the menu for that greeting. Press * to return to the main menu
-
Busy greeting default message: "(name recording) is busy and cannot take your call. Please leave a message after the tone. Press the # key to end recording."
-
No Answer greeting default message: "(name recording) is not available to take your call. Please leave a message after the tone. Press the # key to end recording."
- Have the customer change their name recording by pressing 9 from the main menu
-
Voice mail System: "You are using the system default busy/no answer greeting", then repeats the menu for that greeting. Press * to return to the main menu
-
Legacy (copper): Contact us to change the number of rings to reach voice mail
-
Digital: Change the number of rings in the Digital Phone Tool, by dialing the feature access code *98 or contact us
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps
Record a New Busy Greeting
Record a New No Answer Greeting
Default Greetings - Both Busy and No Answer Have Options for System Default Greetings
Change Number of Rings to Voice Mail
Voice Mail Access Numbers May Be Used for Copper Lines Only (Non-Digital)
Area: | Includes these Cities: | Access Number: |
Allen | Allen | 972-678-6245 |
Argyle | Argyle | 940-246-6245 |
Arlington | Arlington | 817-627-2200 |
Austin | Austin, Buda, Leander | 512-220-2200 |
Aubrey | Aubrey | 940-265-6245 |
Bartonville | Bartonville | 940-725-6245 |
Carollton | Carollton | 972-300-6245 |
Corpus Christi | Corpus Christi, Calallen, Flour Bluff, Padre Island | 361-334-1111 |
Dallas | Dallas, De Soto | 214-323-6245 |
Denton | Denton, Justin | 940-271-6245 |
DFW Airport | DFW Airport | 972-668-6245 |
Euless | Euless | 817-836-2200 |
Frisco | Frisco | 214-618-6245 |
Ft Worth | Ft Worth, North Richland Hills | 817-208-6245 |
Glendale | Glendale | 817-644-6245 |
Houston | Houston, Bammel, Barker, Deer Park, Richmond Rosenburg, Spring, Stafford, Sugar Land, Tomball | 281-220-0029 |
Irving | Irving | 214-300-6245 |
Lake Dallas | Lake Dallas | 940-269-6245 |
Lewisville | Lewisville | 972-410-6245 |
McKinney | McKinney | 972-549-6245 |
Midland | Midland | 432-262-1111 |
Odessa | Odessa, Terminal | 432-272-1111 |
Plano | Plano | 214-419-6245 |
Prosper | Prosper | 214-338-6245 |
Roanoke | Roanoke | 817-464-6245 |
Rockwall | Rockwall | 972-651-2200 |
San Antonio | San Antonio | 210-320-2200 |
San Marcos | San Marcos, Kyle | 512-878-2200 |
Waco | Waco, Lorena, McGregor, Rosenthal, South Bosque | 254-235-1111 |