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Voice Mail for Grande TX

6 months ago | Article no. 8735
 

Introduction

Setting up voice mail for the first time must be done from your home or business line

  • Dial *86 and follow the steps in the tutorial
     
  • The tutorial walks you through setting up a PIN, recording your name and setting up a greeting for your callers

PIN rules

  • Must be at least 6 digits

  • Can't be the same digit (ex 111111 or 444444)

  • Can't have more than two repeating digits (ex 110022 is okay; 111000 is not)

  • Can't be in numerical sequence (ex 123456 or 456789)

  • Can't match any part of the phone number

Accessing Voice Mail from Home: 

  • When accessing voice mail from your home / business, dial *86
     
  • Press * (star key) during the greeting, enter your PIN and press the # key

Access Voice Mail Remotely

  • To access voice mail when away from your home / business, dial your phone number
     
  • When you reach voice mail, press * (star key) 
     
  • You are prompted to enter your PIN; press # key

Resolution Steps

Voice Mail Greetings

There are two greetings to set up:

  1. Busy greeting 
     
    • Used when you are on the line
       
  2. No answer greeting 
     
    • Used when line is unanswered or set to go to voice mail

You must press * to go back to the main menu after setting up one of the greetings to access the other greeting

  • After logging in, from the main menu of voice mail, these are the voice mail options:
     
    • To listen to your messages, press 1
       
    • To change the busy greeting, press 2
       
    • To change the no answer greeting, press 3
       
    • To compose new message, press 5
       
    • To change your passcode, press 8
       
    • To change your name, press 9

Record a New Busy Greeting

  • Press 2 from Main Menu
     
  • Press 1 from busy Greeting Menu
     
    • Voice mail System: "Please start recording after the tone.  To end recording, press the # key."
       
    • Voice Mail System: "Thank you, your greeting has been recorded."
       
  • Press * to return to main menu 

Record a New No Answer Greeting

  • Press 3 from Main Menu
     
  • Press 1 from no answer Greeting Menu
     
    • Voice mail System: "Please start recording after the tone.  To end recording, press the # key."
       
    • Voice mail System: "Thank you, your greeting has been recorded."
       
  • Press * to return to main menu

Default Greetings - Both Busy and No Answer Have Options for System Default Greetings

  • From each menu, press 3
     
    • Voice mail System: "You are using the system default busy/no answer greeting", then repeats the menu for that greeting.  Press * to return to the main menu
       
    • Busy greeting default message: "(name recording) is busy and cannot take your call.  Please leave a message after the tone.  Press the # key to end recording."
       
    • No Answer greeting default message: "(name recording) is not available to take your call.  Please leave a message after the tone.  Press the # key to end recording."
       
    • Have the customer change their name recording by pressing 9 from the main menu

Change Number of Rings to Voice Mail

  • Legacy (copper): Contact us to change the number of rings to reach voice mail
     
  • Digital: Change the number of rings in the Digital Phone Tool, by dialing the feature access code *98 or contact us
     

Voice Mail Access Numbers May Be Used for Copper Lines Only (Non-Digital)

Area: Includes these Cities: Access Number:
Allen Allen 972-678-6245
Argyle Argyle 940-246-6245
Arlington Arlington 817-627-2200
Austin  Austin, Buda, Leander 512-220-2200
Aubrey Aubrey 940-265-6245
Bartonville Bartonville 940-725-6245
Carollton Carollton 972-300-6245
Corpus Christi Corpus Christi, Calallen, Flour Bluff, Padre Island 361-334-1111
Dallas Dallas, De Soto 214-323-6245
Denton Denton, Justin 940-271-6245
DFW Airport DFW Airport 972-668-6245
Euless Euless 817-836-2200
Frisco Frisco 214-618-6245
Ft Worth Ft Worth, North Richland Hills 817-208-6245
Glendale Glendale 817-644-6245
Houston Houston, Bammel, Barker, Deer Park, Richmond Rosenburg, Spring, Stafford, Sugar Land, Tomball 281-220-0029
Irving Irving 214-300-6245
Lake Dallas Lake Dallas 940-269-6245
Lewisville Lewisville 972-410-6245
McKinney McKinney 972-549-6245
Midland Midland 432-262-1111
Odessa  Odessa, Terminal 432-272-1111
Plano Plano 214-419-6245
Prosper Prosper 214-338-6245
Roanoke Roanoke 817-464-6245
Rockwall Rockwall 972-651-2200
San Antonio San Antonio 210-320-2200
San Marcos San Marcos, Kyle 512-878-2200
Waco Waco, Lorena, McGregor, Rosenthal, South Bosque 254-235-1111

Internal Information

Commercial Agent Steps

Financial Agent Steps

Management Steps