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Voice Mail for Grande TX
2 months ago
| Article no. 8735
Introduction
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Setting up voice mail for the first time must be done from your home or business line
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Dial *86 and follow the steps in the tutorial
- The tutorial walks you through setting up a PIN, recording your name and setting up a greeting for your callers
PIN rules
- Must be at least 6 digits
- Can't be the same digit (ex 111111 or 444444)
- Can't have more than two repeating digits (ex 110022 is okay; 111000 is not)
- Can't be in numerical sequence (ex 123456 or 456789)
- Can't match any part of the phone number
Messages: allows messages up to 2 minutes in length with full mailbox limit of 50 minutes; holds messages for 60 days
Accessing Voice Mail from Home:
- When accessing voice mail from your home / business, dial *86
- Press * (star key) during the greeting, enter your PIN and press the # key
Access Voice Mail Remotely
- To access voice mail when away from your home / business, dial your phone number
- When you reach voice mail, press * (star key)
- You are prompted to enter your PIN; press # key
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Dial *86 and follow the steps in the tutorial
Resolution Steps
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Voice Mail Greetings
There are two greetings to set up:
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Busy greeting
- Used when you are on the line
- Used when you are on the line
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No answer greeting
- Used when line is unanswered or set to go to voice mail
You must press * to go back to the main menu after setting up one of the greetings to access the other greeting
- After logging in, from the main menu of voice mail, these are the voice mail options:
- To listen to your messages, press 1
- To change the busy greeting, press 2
- To change the no answer greeting, press 3
- To compose new message, press 5
- To change your passcode, press 8
- To change your name, press 9
- To listen to your messages, press 1
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Busy greeting
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps