Voice Mail for Grande TX

Setting up voice mail for the first time must be done from your home or business line

• Dial *86 and follow the steps in the tutorial
   
• The tutorial walks you through setting up a PIN, recording your name and setting up a greeting for your callers

PIN rules

• Must be at least 6 digits


• Can't be the same digit (ex 111111 or 444444)


• Can't have more than two repeating digits (ex 110022 is okay; 111000 is not)


• Can't be in numerical sequence (ex 123456 or 456789)


• Can't match any part of the phone number

Messages: allows messages up to 2 minutes in length with full mailbox limit of 50 minutes; holds messages for 60 days

Accessing Voice Mail from Home: 

• When accessing voice mail from your home / business, dial *86
   
• Press * (star key) during the greeting, enter your PIN and press the # key

Access Voice Mail Remotely

• To access voice mail when away from your home / business, dial your phone number
   
• When you reach voice mail, press * (star key) 
   
• You are prompted to enter your PIN; press # key

Voice Mail Greetings

There are two greetings to set up:

1. Busy greeting 
    
   • Used when you are on the line
      
2. No answer greeting 
    
   • Used when line is unanswered or set to go to voice mail

You must press * to go back to the main menu after setting up one of the greetings to access the other greeting

• After logging in, from the main menu of voice mail, these are the voice mail options:
   
  • To listen to your messages, press 1
     
  • To change the busy greeting, press 2
     
  • To change the no answer greeting, press 3
     
  • To compose new message, press 5
     
  • To change your passcode, press 8
     
  • To change your name, press 9