How can we help you?
I Cannot Be Heard by Caller / Cannot Hear Caller
9 months ago
| Article no. 9441
Introduction
-
- There is noise on the line when I pick up the phone
- Call quality is affected by static/crackling, radio interference, humming, noise, echo, cross talk, etc.
- Issues may be caused by a faulty phone, phone equipment, low batteries, loose connections, wiring, jacks, outside wiring, etc.
- There is noise on the line when I pick up the phone
Resolution Steps
-
-
Ensure all telephone jacks and wires are securely connected
-
If only one phone has static or noise, the phone may be faulty or may need new batteries
-
Try a spare phone in working condition in the jack and check/replace batteries if necessary
-
-
If the issue is on more than one phone, or if the problem still persists, try the following steps:
-
Remove phones and equipment from their jacks and reconnect them one by one to determine if one is faulty
-
If you hear humming or other people talking, make sure all phones (cordless and corded) are hung up and line is not open
-
If you hear static or noise only during rain, snow, inclement weather, a service call may be necessary
-
-
When troubleshooting steps fail, contact us for further assistance
-
Internal Information
Commercial Agent Steps
Financial Agent Steps
Management Steps