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  1. Phone Help

My Phone Cuts Out

10 months ago | Article no. 9442
 

Introduction

  • There is noise on the line when I pick up the phone
     
  • Call quality is affected by static/crackling, radio interference, humming, noise, echo, cross talk, etc.
     
  • Issues may be caused by a faulty phone, phone equipment, low batteries, loose connections, wiring, jacks, outside wiring, etc.

Resolution Steps

  1. Ensure all telephone jacks and wires are securely connected

  2. If only one phone has static or noise, the phone may be faulty or may need new batteries

    • Try a spare phone in working condition in the jack and check/replace batteries if necessary

  3. If the issue is on more than one phone, or if the problem still persists, try the following steps:

    • Remove phones and equipment from their jacks and reconnect them one by one to determine if one is faulty

    • If you hear humming or other people talking, make sure all phones (cordless and corded) are hung up and line is not open

    • If you hear static or noise only during rain, snow, inclement weather, a service call may be necessary

  4. When troubleshooting steps fail, contact us for further assistance


Internal Information

Commercial Agent Steps

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Management Steps