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Warning Consumers about Email and Phone Scams, and Phishing
Introduction Bogus emails sometimes ask you to open an attachment, enter credit card information or submit personal information, etc. Sometimes...
Dial 10-10 Number to Call Long Distance
Introduction Resolution Steps 10-10 Dialing,referred to as Casual Dialing or dial-around numbers, provides long distance...
McAfee Information
Introduction McAfee prevents malicious activity while continuously monitoring your internet connection McAfee is available in DC Metro, IL, MA, NY...
TiVo Home Network Settings (Non-MoCA)
Introduction Resolution Steps Expand All | Collapse All Wireless Setup for the First Time Connectwirelessly to the internet (no...
Finding the Correct Converter Input for Your TV in TX
Introduction Resolution Steps Expand All | Collapse All To the TV with Coax Cable Use these Diagrams to help with the...
Finding the Correct Converter Input for Your TV in DC, IL, IN, MA, NY and PA
Introduction Resolution Steps Expand All | Collapse All To the TV with Coax Cable Use these Diagrams to help you with the...
Finding the Correct Converter Input for Your TV in CA, OR, and WA
Introduction Resolution Steps Expand All | Collapse All To the TV with Coax Cable Use these Diagrams to help you with the...
No Picture, Blue/Grey/Green Screen
Introduction Resolution Steps Make sure your converter is powered on Aim your remote at the TV/Converter, and...
Using Astound Webmail
Introduction The overall storage limit for wavecable.com or astound.net Webmail is 5 Gb Resolution Steps Expand All |...
Text Telephone/Computer (TTY) not Working
Introduction Resolution Steps If you are experiencing a problem with your Teletypewriter (TTY) machine, pleasecontact the TTY...
Hard Reset Cable Modem or EMTA
Introduction Resolution Steps Look for a small pinhole on the back of the device Using a pen, paperclipor similar item,...
Official Support List for Hardware and Software
Introduction Support is limited to basic diagnostics / setup of dialers and dialer settings, network interface card settings, basic TCP/IP...
Anonymous Call Rejection
Introduction Anonymous Call Rejectionrejects incoming calls from individuals who use Caller ID Block to prevent their name / number from...
Lifeline (Discounted Telephone Service) for MA, NY and PA
Introduction Since 1985, the Lifeline program has provided adiscount on phone service for qualifying low-income consumers, to ensure the...
Setting Up Your IPTV Box
Introduction Resolution Steps Expand All | Collapse All Connecting your IPTV box to your HDTV HDMI needed Connecting to your...
Follow Me TV App for Ultra TV
Introduction Resolution Steps Users of the WOW! ULTRA App can transition to a generic app called Follow Me TV App Once the app...
Manage Skipped Channels
Introduction When you would like a channel to not show up when you are channel surfing, you can put them in Skipped Channels Resolution...
Roku Installation, Setup, and Troubleshooting
Introduction Requirements for Roku Service Subscribe to the company'sInternet service Have a validCredit Card for Roku...
Power Cycle Digital Cable Equipment
Introduction Resolution Steps Expand All | Collapse All PYXIX (eStream4K) - IPTV From Home left arrow to Menu, go to...
V115
Introduction Complete Message: V115 - The TiVo service could not be reached because of a network issue Explanation: There is / was either a...