How can we help you?
Troubleshooting
5 months ago
Introduction
Resolution Steps
Expand All | Collapse All
If you are using a 3rd party VoIP provider (Vonage, Skype, etc)
There is...
5 months ago
Introduction
Resolution Steps
Expand All | Collapse All
How many TVs have this problem?
One TV out of Many
Make sure all...
5 months ago
Introduction
Resolution Steps
Expand All | Collapse All
Forgot Email Address Used when Registering for TiVo My Account
Click...
5 months ago
Introduction
Resolution Steps
Make sure your converter is powered on
Aim your Grande remote at the TV/Converter, and press...
5 months ago
Introduction
Resolution Steps
For Spam / Reports of Abuse:
From the inbox, mark the email as Spam and then delete the email
This...
5 months ago
Introduction
Complete Message:
TiVo Internal Temperature Too High
Explanation:
When the TiVo's internal temperature reaches a certain level, it...
5 months ago
Introduction
Pending Restart displays when TiVo downloaded an updated software version, and is waiting for a period of inactivity to install the...
6 months ago
Introduction
WARNING: this clears all DVR content, all scheduled recordings, favorites, and other settings
First, make sure that the AC outlet...
6 months ago
Introduction
If there is obvious physical damage to the adapter or cable, please chat with a representative or contact us
Resolution...
6 months ago
Introduction
Resolution Steps
Make sure your converter is powered on
Aim your remote at the TV/Converter, and...